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Training Programmes from Badger Associates.

There are a myriad of companies offering standard training programmes in what are referred to as “soft skills”. Many are really good at what they do. In line with our policy of only going into areas where we believe we can offer a service that is better than that which is already available we tend to steer clear of standard training products. Instead we keep our eyes and ears open for the very best and most interesting training available locally and nationally. Having fully evaluated the products available we then invite the providers to produce their training under the Badger Banner and to our exacting standards. This guarantees our clients the level of service and product quality they have come to expect from Badger Associates over the years. It also allows us to mix and match suppliers and content to your exact needs rather than providing you with a one size fits all training product.

Our latest skills product offering provides a really excellent opportunity to improve the presentational skills of your team. This can range from a one-to-one situation or address how to speak and present to an audience of thousands. Our exceptional presenter has been offering tailored courses in speaking and storytelling to many of the UKs largest and most successful organisations. Having effective presentation skills is absolutely vital in today’s highly competitive world. If you are confident, dynamic and proficient in public speaking, you have a far greater chance of being successful in life. The best leaders, the best managers, the best motivators, the best sales people, the best at promoting their businesses are those who can speak and present powerfully in public. That’s not forgetting those who speak at conferences and events and who have that amazing ability to wow and dazzle an audience.

Another of our really popular products is a one-to-one telephone training session. We believe this is unique to us and those companies who have used the service are as amazed as we are that no one else does it. Essentially we offer a half day programme where our trainer sits with an individual whose main role involves the use of the telephone. We observe and comment through the session often simply reminder the recipient of the training of basic principles that they have forgotten over the years. For just £350 for the half day session this often proves to be the best money that a client ever invests in training as the results are instant.

A recent client kindly put together a few words supporting our unique telephone training programme and its worth showing them here as the comments bring out some really important points that make this training so special.

"I would definitely recommend working with Badger Associates. Sue is a very friendly, supportive and professional coach. I work from home and live 200 miles away from Norfolk so it was great that Sue offers to do Skype sessions as this means I could fit this around my existing work schedule which was much more convenient. The sessions have been extremely useful, especially helping to build my confidence as I am transitioning from my existing role to a new one. The course is created for your individual needs rather than just a generic training material, Sue creates bespoke training courses. Sue has taught me some brilliant techniques that I think will change the way that I work in a very positive way, I am looking forward to putting them into practice." - Rebecca Simpson, UK Product Specialist, Quilts of Denmark.

We are very excited about our portfolio and there is so much more available from a host of exciting presenters. Why not have the discussion with your Badger contact today –if we can’t produce exactly what you want we will find someone who can.

Telephone Techniques Training

It’s back by popular demand…..and because we now have an excellent new Coach to deliver the training. Sue Wright has taken on the responsibility for delivering our 1-2-1 Telephone Training Programme.

How many people do you have within your organisation who are using the telephone on a regular basis to talk to your clients and customers? How many have had little no training in how to get the best outcome from the call, apart from a day ‘sitting with Nellie’, who also had no training when she started! Now that is scary, agreed?

How much better might the outcome of telephone calls be if ‘Nellie II’ had a few hours being reminded of many of the things that he/she probably know anyway – but had simply forgotten? Imagine the effect on your bottom line if everyone in the company really knew how to use the telephone properly. Scary – in a nice way, because help is at hand.

At Badger Associates we offer coaching on telephone techniques designed to enable your employees to get the very best outcome from every telephone call they make or receive. Turning complaints into orders, turning enquiries into regular customers, turning one item ordered into ten, making customers feel they are important to your business.

How does it work? Simple really. If the employee is willing to learn new techniques and re-learn things they have forgotten, our trainer will spend a while observing them at work. Next they offer advice and guidance about how to do it differently for a better outcome and finally watch your employee put the ideas into practice. We then send a personal email reminding the individual about what was discussed. This is followed up two months later by a second visit to assess progress and discuss any issues that may have arisen in the interim.

The result is tangible. The employee feels valued and empowered to perform better and the company benefits hugely from the improved results. All this is achieved with minimal disruption to your normal working day.

Cost? We try to keep cost to a level that will emphasise the benefits. For one person the fee is just £450 + vat. For two people in a single visit the cost comes down to £299.00 per person and for three people it is £249.00. Three is the maximum we can manage in a single site visit without compromising the 1-2-1 coaching time.

So, why not start improving your telephone communications today by calling us to discuss your specific needs. We’ll be happy to help and promise to answer your call in the correct manner!

HR Consultancy Services.

Since inception Badger Associates has been known as the ”go-to” place for independent, practical advice on any people related issues. Sometimes there is a need for legal advice and often there is simply a need for practical, down to earth suggestions for resolving what can seem intractable issues.

The HR Consultancy Division of Badger Associates is headed up by David Hill. David is a Fellow of the CIPD and has years of practical experience of managing complex HR issues as well as seeing the wood for the trees when all the rest of us can see is a dense forest.

Fake References and CVs.

 A recent survey by the Federation of Small Businesses and the BBC “Fake Britain” programme has indicated an alarming rise in the number of fake references being provided as well as the number of web sites offering a full, and entirely bogus, work history. We’ve been aware of this for some time and employ a professional company to check details supplied by candidates. It takes a little while and often puts us at a disadvantage against recruitment companies who simply bang CVs in and wait for their commission cheque – but it’s worth it.

17% of all references provided are fake. Almost 2/3rd of that number are from males. 80% are for entry level or mid-level positions but that means that that 20% are from senior managers and directors. Now that is a big worry and yet another good reason for using Badger Associates. Sorry, had to get that in there….

We don’t put too much stock in written references. They are too easily manipulated and therefore almost always positive. Why name a referee who hates you or knows you are rubbish at your job? We check that previous employers have a registered address and verify details with Experian. We ask for additional contacts at current employers at interview stage even if we don’t intend to follow them up. You’d be surprised how often that alone leads to a withdrawn application. We check that their career dates match their LinkedIn profile. We have an Executive Membership at LinkedIn which gives us a whole load more information. We don’t accept mobile phone numbers for referees. Well, we do, then we call the company switchboard and check that the person really works there by asking to be put through. Sneaky, but necessary to protect your interests.

So, if you are a candidate reading this you’d better be good at your cover up because we will catch you out. If you are an employer choosing a recruitment company – ask yourself if your cheap option will give you this level of peace of mind. If you are already using Badger Associates – relax (but stay on your guard)!

Access to a Global Marketplace.

Badger Associates can now offer clients access to a professional and effective global recruitment service.

We offer:

  • ·         Access to 190m active jobseekers across the globe.
  • ·         Coverage in 135 countries.
  • ·         Coverage in the emerging economies.
  • ·         Covering 95% of G20 countries, 100% of BRIC countries, !00% of EU countries and 100% of CIVETS countries
  • ·         We have access to 47m European CVs across 35 countries.
  • ·         135 countries across the world and access to 263m CVs
  • ·         You get one access person, one currency, one invoice but with local, on the ground support when needed.
  • ·         We can brand your campaigns.
  • ·         We have visibility products driving traffic to your roles.
  •  So, next time you have a requirement for European or Global recruitment, give us a call.

Sales Training

We run a range of bespoke Sales Training courses covering all aspects of business development and sales from core skills for those new to a Sales role all the way through to advanced level for those looking to sharpen up their existing skills.

All of our sales courses are delivered by consultants with years of practical experience at Senior Sales Management or Director Level and in a fun and interactive way. That means your salespeople will get to engage and share best practice advice with other sales professionals from different industries and sectors across the region.

An example of some of our most popular Sales Courses:

  • Sales Training for Non Sales People
  • Professional Telephone Sales Skills
  • Converting leads into guaranteed sales
  • Appointment Making & Elevator Pitch training
  • Negotiating better prices and margins
  • Networking to create New Business
  • Gaining Testimonials and Referrals

Interview Training

Unless you are an HR Manager you are probably not very used to interviewing. Many people positively dislike doing it. A few enjoy the opportunity to ‘show off’ in front of candidates often by asking completely ridiculous questions that they have found on the Internet and which they thought were smart.

The vast majority, however, just aren’t very good at it.  Now, when you think about it, not being very good at interviewing can be a pretty major flaw in your recruitment process, especially when you are interviewing for a company-critical position. Get this wrong and you could set the company back years, not to mention rather a lot of money. Equally, you could miss the very best candidate or, just as likely, you could inadvertently put the perfect candidate off your company. 

If you are an HR Manager chances are you are pretty good at interviewing, but it’s not normally your final decision and you don’t usually have the technical expertise to make a judgement anyway. You are dependent on Line Manager to get it right – first time, every time. And these are the people who interview once or twice a year and are not very good at it anyway. The problem is that they are unlikely to listen to you lecturing on interviewing techniques however valid your input may be. Finally, help is at hand. At Badger Associates we have become pretty handy at interviewing over the past twenty years.

Our aim is always to give our clients a difficult final decision as they are faced with a selection of candidates who can all perform the role requirements. Now we have developed a half-day course for our clients’ recruiting managers designed to provide some signposts to good practice and some warnings about the effects of bad practice with some graphic examples that will make your toes curl! It’s short, sharp, punchy and memorable with a full set of hand out notes to act as an aide memoire.  We can manage groups of up to ten people at a time for a half-day cost of around £60 +vat per interviewer if there are ten in the session.

Additional costs will only be incurred if there is a need for long distance travel and accommodation, or if we can’t work on your site and need to hire a room. How cost effective is that? If just one interviewer makes one better decision as result of the session it has paid for itself many times over.  Available time slots are going to be offered on a first come, first served basis so call us quickly to avoid disappointment or a long wait, during which time poor interviewing could be leading to poor decisions that you will be paying for in years to come. 

Our programmes can be accesses as “ready to go” open courses covering a Half Day or Full Day programme of activity or alternatively we can design and deliver In-House courses, customised to your exact requirements and business needs.

We also offer a unique Video Role Play service as part of our advanced Sales Training programmes so that you can see and hear exactly how your performance improves and also benchmark it against other within your team. Then after each course you receive FREE Ongoing Support via email or telephone for Three Months in order to help bed in those new skills and develop habits and behaviours that will guarantee you see the long term benefits.

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